Privacy Policy

1. Scope & Purpose

This Privacy Policy governs how we collect, use, store, and protect personal information from users of our global women’s business attire and dress e-store. It applies to all interactions via our website, orders, and customer communications.

2. Information We Collect

• Personal Data: Name, email address, shipping/billing address, phone number, and payment details (e.g., credit card info) provided when placing orders or creating accounts.
• Non-Personal Data: Browser type, IP address, browsing history, and product views, collected via cookies to optimize website performance.

3. Use of Collected Information

We use personal data solely to:

• Process and fulfill orders (including shipping and delivery updates).
• Provide customer support (e.g., resolving order issues).
• Send service-related notifications (no unsolicited marketing without consent).

4. Marketing Communications

We only send promotional emails (e.g., new collections, discounts) if you opt in during account creation. You can unsubscribe via the link in every email or contact us at [email protected] to opt out.

5. Data Sharing

We never sell personal data to third parties. We may share it with trusted partners (payment processors like PayPal, shipping carriers such as DHL) only to complete your order, ensuring they adhere to strict privacy standards.

6. Third-Party Links

Our website may include links to third-party platforms (e.g., payment gateways). We are not responsible for their privacy practices—review their policies before sharing information.

7. Data Security

We implement industry-standard measures: SSL encryption, secure servers, and access controls to prevent unauthorized access, loss, or theft of your data.

8. Cookie Policy

Essential cookies enable core functions (e.g., cart management). Non-essential cookies (for analytics) can be disabled via your browser settings, though this may affect website functionality.

9. Data Retention

We store personal data only as long as needed (e.g., order records for 3 years post-purchase) or as required by Hong Kong law. Unused account data is deleted after 12 months of inactivity.

10. International Data Transfer

As a global retailer, data may be transferred outside Hong Kong. We ensure recipients comply with equivalent privacy laws (e.g., GDPR for EU users) to protect your information.

11. User Rights

You may request access to, correction of, or deletion of your data by emailing [email protected]. We will respond to requests within 3 business days.

12. Children’s Privacy

Our services are not for users under 13. We do not intentionally collect children’s data; any found will be deleted immediately upon notification.

13. Policy Updates

We may revise this policy periodically. Updates are posted on our website, and registered users are notified via email. Continued use signifies acceptance of changes.

14. Contact for Queries

For privacy-related questions (e.g., data requests, breach concerns), email us at [email protected]. We aim to resolve inquiries within 2 business days (excluding Hong Kong public holidays).